Website and Hire T&C’s + Privacy Policy.
Hey, welcome! Let’s get the hard part out of the way: T&Cs can seem a lil scary, but they’re important (and they protect both you and us!). This set of T&Cs governs your use of our website as well as your hire of our super cool event accessories (namely our audio guest book and photo booth). If you’d like to engage our services for DJing or celebrancy, that’ll involve a separate set of T&Cs, aka a Services Agreement (also as not-scary as humanly possible), but these T&Cs (along with our Privacy Policy) will still broadly apply to our time together. Ready? Let’s dive in.
Effective date: NOV 2023
Overview
These T&Cs apply to you whether you’re a past or current client, a potential future client or just a visitor (hey! Nice to meet you). By visiting our site and continuing to use it, or proceeding to hire any of our event accessories/engage our services, you’re taken to have accepted these T&Cs. You also warrant that you’re over the age of 18.
We reserve the right to change these T&Cs at any time without notice, so we’d recommend that you check back every now and then to ensure that you’re on top of the most current version (which will be noted up the top). If you choose not to accept the T&Cs at any time, well… that’s a little awkward, but you won’t be able to use our site or our services. Sorry! If you’re unsure about anything, though, we’d much rather you get in touch with us than have you leave the party, so feel free to email us at info@onemoresong.com.au to ask us any questions you may have.
Intellectual property
Our site, products and services contain intellectual property owned by us and/or by third parties that license it to us. Your access to and use of our site doesn’t grant or transfer any rights to you in relation to our intellectual property, and you’re not permitted to use, modify, transmit, distribute or otherwise exploit any content provided on our site without our prior written consent.
Links to other websites
We may have links to other sites operated by third parties on our site and social media channels. Unless we expressly tell you otherwise, we don’t endorse, nor are we responsible for, the content on those sites. It’s up to you to decide whether the content of those sites is appropriate for you.
Information and advice
We’re experts in entertainment – but that doesn’t mean the information we provide constitutes advice. The content found on our site or social media channels is of a general nature, and isn’t intended to constitute or replace professional advice for individual situations. We can’t be held liable for any reliance on the information we provide.
We also don’t accept responsibility for determining whether the services we provide are appropriate for you.
Submitting content
We always appreciate interaction on our social media channels and feedback about our site and services. You may be invited to submit a review – in which case you provide us with permission to post or otherwise use that review, in whole or in part, on our social media or other channels (and reference you in doing so). We reserve the right to remove reviews or comments if they contain libellous or unrelated material, or excessive rudeness. If you have negative feedback, please approach us privately and we’ll do our best to rectify the situation for you.
Our site and social media channels may feature user reviews of our services, and we disclaim all liability with respect to any content submitted by said users.
Any real-life examples of and insights into our clients’ experiences with our services are for illustrative purposes only, and don’t guarantee that you will have the same experience.
Prohibited use
You must not use our site or its content for any unlawful purpose (like hacking or spamming). Seems obvious, but it needs to be said.
Warranties and disclaimers
Our site is provided on an “as is” and “as available” basis, and we make no representations or warranties about our site or our services, including that they are accurate, suitable, reliable or fit for any particular purpose, that access will be free of harmful components, or that there is no possibility of failure to store communications or other data.
You acknowledge that we aren’t responsible for any loss or damage you might suffer as a result of your use of our site.
Hire items
Our event accessories (audio guest book and photo booth) are available for hire for your event. Bookings can be made directly via our website by completing our Book a DJ enquiry form and providing the relevant details (event date, selected items, etc). We’ll liaise with you directly about the logistics of each item hire prior to and following your event.
You will be solely responsible for any damage (beyond reasonable wear and tear) to the items hired, and agree to compensate us for said damages, the amount for which will be determined at our discretion.
We will provide content generated by the selected items within 7 days of your event date as downloadable files.
You acknowledge that we can’t be held responsible for poor quality audio, as this can be impacted by a range of factors beyond our control. We also can’t be held responsible for any content created by your guests or other individuals.
We retain ownership of copyright in the content created through the use of our hire items, and grant you a licence to use said content for personal purposes only.
Last little bits
We’re based in Australia, so this policy is governed by Australian laws. In relation to any dispute, we ask that you contact us in the first instance so that we can both resolve the dispute as quickly and cost-effectively as possible. Where a dispute cannot be resolved, you agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.
Privacy Policy: Effective date: Nov 2023
We care about your privacy! This little policy outlines how we collect, use and store your information (whether provided via our website or while otherwise using our services) in compliance with the Privacy Act 1988 (Cth). It doesn’t cover information that you submit to us via social media platforms (like Instagram, Facebook, TikTok, etc), as each platform is governed by its own privacy policy. If you have any privacy-related questions, hit us up via info@onemoresong.com.au.
Overview
This policy applies to you whether you’re a past or current client, a potential future client or just a visitor (hey! Nice to meet you). By visiting our site and providing us with personal data (directly or indirectly), you’re allowing us to determine how we use that data. We’ll only use it for the purposes of providing our services and marketing our services (or other relevant products/services). We won’t sell your data to third parties or anything shady like that. Oh, and if you provide us with data that relates to a third party, you’re confirming that you have the right to authorise us to process it on your behalf in accordance with this policy.
Data collection
By virtue of you visiting our site, your data is being collected. It may be automatic, or you may provide it voluntarily using a contact form or similar. We do not knowingly collect personal data from anyone under the age of 18, and if we become aware that a minor has provided us with personal data, we’ll delete it as quickly as possible.
We may also use cookies (not the edible kind) or other tracking technologies (like Google Analytics) to collect data from you. You can turn off cookies via your browser (but please note that certain elements of our site may not work as effectively).
The types of data we may collect include:
Contact details (name, address, email, etc)
Financial information (if you’re making a payment)
Data about the services you’re engaging us to provide
Data about your experience with our site
Data relating to your circumstances (as relevant to the services we provide)
Data that identifies you (your IP address, browser type, time zone, etc)
Data on how you use our site (URL clicks, how long you’re on our pages, etc).
Data use
In accordance with data laws, we’re only allowed to use your data for certain reasons, which may include:
Operating our website and providing our services
Customer support
Detecting and preventing fraud
Improving our site and services
Requesting feedback from you
Providing you with information about other products, services or opportunities that may be of interest to you
Marketing (with your consent – and you can also unsubscribe at any time)
Monitoring your compliance with our Website Terms and Conditions
We may disclose your data for the purposes it was collected and also:
As required by law
With your consent
Within our business
To help us provide our services.
Data storage and third party access
We only keep information for as long as we need to (either as required by law or to adequately perform the services you’ve engaged us to provide). After this, it’s permanently deleted or anonymised.
In the event of a data breach that compromises your personal information, we’ll notify you promptly in accordance with the applicable law.
We may need to share your data with third parties, such as our advisors, payment processors, customer relationship management systems and other businesses or service providers we work with, where required (hopefully not our debt collector!). If we do need to share your data with third parties, we’ll ensure that they also respect and protect your privacy in accordance with relevant legislation, and only use it for the purpose for which it was shared.
Your rights
You can request access to the information we hold about you, which we’ll provide within 30 days of your request (unless doing so would adversely affect others’ rights/freedoms, like confidentiality or intellectual property rights). We’ll let you know if this is the case, though.
You can also ask us to correct any information we have about you that you believe is inaccurate.
Finally, you have the right to request that your data be erased. This means that we have to delete all information we hold about you (except to the extent of any information we are required to hold by law).
Last little bits
We’re based in Australia, so this policy is governed by Australian laws.
If you have any complaints about how your data is handled, please get in touch via our contact page. If you aren’t satisfied with our response to your complaint, you can seek a review by contacting the Office of the Australian Information Commissioner.
Although we can’t guarantee the security of the information you transmit to (or receive from) us, we take your privacy seriously and take all reasonable steps to maintain the appropriate safeguards to protect your data. This includes password access to accounts, storing data with reputable third party storage providers, limiting access to personal information, using PCI DSS-compliant payment providers, and not storing your payment details.
We may update this policy from time to time to reflect changes to our practices or privacy regulations. We’ll include the current date of the policy at the top (where it says “Effective Date”), so you know it’s the latest version.